Centro de Documentacion de Fundación MAPFRE - IT services : banking and insurance services sourcing data

MAP20090101098

IT services : banking and insurance services sourcing data / Ellen Carney. — Cambridge : Forrester Research, 2009

From : Enterprise IT Services Survey, North America and Europe, Q2 2009

Sumario: Bankers are more likely to stick to their current vendor outsourcing strategy, while insurers more likely change vendor sourcing strategy -- Multisourcing is driven by the need for better vendor service for bankers and quality improvement and innovation for insurers -- Across all industries, innovation needs are unmet by multi-vendor sourcing environments -- More than 50% of bankers indicate that multi-provider strategy isnt resulting in higher-quality outcomes -- 60% of insurers surveyed say vendor innovation is lacking in their multi-provider environments

1. Entidades financieras . 2. Empresas de seguros . 3. Banca . 4. Servicios tecnológicos . 5. Marketing estratégico . 6. Análisis comparativo . 7. Técnicas de venta . I. Forrester .