IT services : banking and insurance vendor management practices data

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<titleInfo>
<title>IT services</title>
<subTitle> : banking and insurance vendor management practices data</subTitle>
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<namePart>Carney, Ellen</namePart>
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<issuance>monographic</issuance>
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<placeTerm type="text">Cambridge</placeTerm>
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<publisher>Forrester Research</publisher>
<dateIssued>2009</dateIssued>
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<abstract displayLabel="Summary">IT procurement organizations play a bigger role in banks and insurers with segment differences when it comes to reporting relationships -- Bankers focus on mitigating supplier risk, while insurers are all about the vendor selection process -- Purchasing process fatigue weighs heavily on business and IT across all industries -- Bank procurement effectiveness faces confusion around roles and identifying the right IT and BU buying processes -- Process resistance and squishy contract terms are impediments to insurance procurement effectiveness -- Reducing IT spend is the primary driver behind IT vendor management across all industries -- More than half of surveyed bankers cite regulation and risk management as factors in the launch of formal vendor management teams -- More than half of insurers say formal vendor management programs drive more attention to strategic vendors and their performance -- Across all industries, vendor management teams fall short when it comes to vendor get well programs, tiering, and scorecards -- Bank procurement performs even more poorly than the all-industry average when it comes to effective vendor get well programs -- Nearly half of insurers say their supplier risk management programs arent measuring up -- </abstract>
<note type="statement of responsibility">Ellen Carney</note>
<note>From : Enterprise IT Services Survey, North America and Europe, Q2 2009</note>
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<topic>Entidades financieras</topic>
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<topic>Empresas de seguros</topic>
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<topic>Banca</topic>
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<topic>Servicios tecnológicos</topic>
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<topic>Servicio al cliente</topic>
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<topic>Técnicas de venta</topic>
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<topic>Distribución comercial</topic>
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<topic>Márketing de la empresa de seguros</topic>
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