| LDR | | | 00000cab a2200000 4500 |
| 001 | | | MAP20100080047 |
| 003 | | | MAP |
| 005 | | | 20160518122822.0 |
| 008 | | | 101014e20030101esp|||p |0|||b|spa d |
| 040 | | | $aMAP$bspa$dMAP |
| 084 | | | $a216 |
| 100 | | | $0MAPA20080219628$aGraumann, Matthias |
| 245 | 1 | 0 | $aCall centers : a case study on the interplay between organization and information technology$cMatthias Graumann |
| 520 | | | $aSince deregulation of the European insurance market at the beginning of the 1990s, the European insurance industry has developed into a highly competitive marketplace. It is common knowledge in business administration that intensified competition, combined with a saturated market, forces insurance companies to raise customer awareness. Whereas it used to be thought that customer awareness was founded on either the price component (lowestcost strategy) or the quality component (strategy of differentiation), today the simultaneous development of both factors is essential |
| 650 | | 1 | $0MAPA20080561543$aCall centers |
| 650 | | 1 | $0MAPA20080631925$aNuevas tecnologías de la información |
| 650 | | 1 | $0MAPA20080589189$aAtención al cliente |
| 650 | | 1 | $0MAPA20080590567$aEmpresas de seguros |
| 710 | 2 | | $0MAPA20080445805$aEmbedded Finance & Super App Strategies |
| 773 | 0 | | $wMAP20077100215$tGeneva papers on risk and insurance : issues and practice$dGeneva : The Geneva Association, 1976-$x1018-5895$g01/01/2003 Número 1 28 2003 , P. 111-126 |
| 856 | | | $uhttp://www.genevaassociation.org/PDF/Geneva_papers_on_Risk_and_Insurance/GA2003_GP28(1)_Graumann,Arnold&Beltjes.pdf |
| 856 | | | $yMÁS INFORMACIÓN$umailto:centrodocumentacion@fundacionmapfre.org?subject=Consulta%20de%20una%20publicaci%C3%B3n%20&body=Necesito%20m%C3%A1s%20informaci%C3%B3n%20sobre%20este%20documento%3A%20%0A%0A%5Banote%20aqu%C3%AD%20el%20titulo%20completo%20del%20documento%20del%20que%20desea%20informaci%C3%B3n%20y%20nos%20pondremos%20en%20contacto%20con%20usted%5D%20%0A%0AGracias%20%0A |
