MAP20100095478 Hjerpe, Martin The IT component in insurance industry performance / Martin Hjerpe, Georg Paulus and Thierry Seiler Sumario: A yawning gap in costs -- How low-cost companies do it -- Create a centralized structure -- Ramp up automation -- Use lean process design En: The McKinsey Qarterly . - [New York] : Mckinsey & Company, november 2010 ; [6] p 1. Empresas de seguros . 2. Tecnología de la información . 3. Desarrollo tecnológico . I. Huyett, Bill . II. Paulus, Georg . III. Seiler, Thierry . IV. MacKinsey & Company . V. Título.