MAP20110025755 Butler, Richard J. Loss reduction through worker satisfaction : the case of workers' compensation / Richard J. Butler and William G. Johnson En: Risk management & insurance review. - Malden, MA : The American Risk and Insurance Association by Blackwell Publishing, 1999- = ISSN 1098-1616. - 14/04/2011 Tomo 14 Número 1 - 2011 I. Johnson, William G. . II. Título.
