Impact of social media on the financial services sector

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<title>Impact of social media on the financial services sector</title>
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<namePart>Virgili, Juan A.</namePart>
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<namePart>Kaganer, Evgeny</namePart>
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<abstract displayLabel="Summary">Consumer use of social media is still growing -- The customer experience journey in banking is the foundation for social media initiatives -- Applying social technologies in the finance industry means understanding the customer -- Social marketing -- Social market use cases and examples -- Social CRM -- Compared to Social Marketing, Social CRM is one of the Strategic Options for Financial Service Providers -- Measuring Social Initiatives Means Transparent Metrics -- Social Increases the Size of the Pie: New Business Opportunities for FSPs -- New business models use cases -- Applying social in finance means overcoming external regulations, internal resistance, and updating systems -- Future Trends Involve Mobile Convergence and Big Data Management -- Appendix : Classification of Social Technologies </abstract>
<note type="statement of responsibility">Juan A. Virgili and Evgeny Kaganer</note>
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<topic>Servicios financieros</topic>
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<topic>Redes sociales</topic>
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<topic>Nuevas tecnologías</topic>
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<topic>Marketing social</topic>
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<topic>CRM</topic>
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<topic>Marketing estratégico</topic>
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<title>Blue paper</title>
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