MAP20070026496Sterne, JimWold Wide Wed marketing : integrating the Internet into your marketing stretegy / Jim Sterne. — New York [etc.] : John Wiley & Sons, cop. 1995331 p. ; 24 cmSumario: Introduction to the Internet and the Web: an executive summary -- Getting to know the Internet -- Welcome to the World Wide Web -- Using the World Wide Web for marketing -- Customer service first -- Web page functionality: be kind to your users -- Interactivity is king -- Feedback -- Value added marketing -- Attracting attention -- Measuring your success -- A few thorny issues -- Where do you start? -- Looking toward the future