Centro de Documentacion de Fundación MAPFRE - Global summit for insurance innovation

Publicación: Madrid : INESE, 2015Notas: Madrid, 8 de octubre de 2015Sumario: The digital consumer: expectations and how we can meet them? / Sebastián Mañana, Partner at AXIS Corporate -- Building an integrated customer experience for the digital / mobile consumer: Insurance of things / Francois Rossillion, Senior Expert Distribution and Advisor Corporate Strategy at KBC Group -- Omni-channel customer journey definition and measurement of its effectiveness / Josè degli Esposti, Head of Customer Experience at Banke Paribas Cardif -- Energize and enrich your customer relationship by optimizing information-intensive insurance processes / Alexis Vernières, Regional Vice-President EMEA South at Kofax -- Connecting online customers with traditional offline brokers and agents / Dirk Proessel, CEO at finanzen.de AG -- How social media and digital are transforming the customer journey / Chris Andrews, Managing Director, UK and Europ at Hearsay Social -- What about "TRADIGITAL"? / Elena Pistone, Corporate Marketing & Strategic Partnership Director at RGI Group -- oDemo GMC: Omni-channel and Mobility, transforming the client's experience / Antoine Hemon-Laurens, Leader CCM Product Strategy at GMC -- Demo Matchi-Biz: the matchmaker online platform between innovators and established businesses / David Milligan, CEO at Matchi -- Demo Vazhno: Papers-free Mobile insurance and claims handling: Fully online interactive process of insurance claims handling: from claim submission thru communication to online payment or service scheduling / Denis Gavrilov, CEO at Vazhno New Insurance (IC Nezavisimost) -- Alternative distribution models: what value do they bring to the consumer? / Carlo Palmieri, Managing Director at CP Consulting - Peer to peer insurance in the French experience /Louis de Broglie, CEO and Co-founder at InsPeer -- Distribution through Information / Andrea Manfredi, CEO at Blasting News and Supermoney -- Making customers more aware of the insurance cover they already have and of the coverage gap / Jehan de Castet, Founder & CEO at FLUO -- Successful Insurance Selling via Facebook, Instagram, Twitter, Youtube / Dominik Groenen, Founder & Chief Sales Officer at ERSTE Digital GmbH -- Telematics for Car Insurance: current situation and perspectives / Ofir Eyal, Global Expert in Insurance Telematics at BCG (Boston Consulting Group) -- Clients only pays for insurance, when they use their vehicles / Javier Goikoetxea, CEO at Grupo NEXT -- Do you want reach excellence in Telematics? For sceptics only! / Luis Peña, Product Innovation Director at Carrot Insurance -- Telematics and the connected car / Josep Celaya, Corporate Director of Innovation at MAPFREMateria / lugar / evento: Innovación Mercado de seguros Internet de las cosas Telemática Productos de seguros Conectividad Globalización del seguro Comportamiento del consumidor Otros autores: INESE
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