MAP20160019926 Cusano, John People first : the primacy of people in the age of digital insurance / John Cusano, Andrew Starrs. — New York [etc.] : Accenture, 2016 Accenture technology vision for insurance 2016 Sumario: A Survey of 450 Insurance Executives Highlights the Need for Workforce Transformation -- 2016 Technology Trends 1. Mercado de seguros . 2. Nuevas tecnologías . 3. Digitalización . 4. Cambio cultural . 5. Cambio tecnológico . 6. Comportamiento del consumidor . I. Starrs, Andrew . II. Accenture .