Technology and insurance: themes and challenges

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      <subfield code="a">Technology and insurance:</subfield>
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      <subfield code="a">Advances in technology are impacting all points along the insurance value chain and re-shaping the competitive landscape.New high-tech start-ups (InsurTech) are increasingly targeting insurance, especially personal lines distribution. In response, insurers are setting up in-house innovation labs, partnering with large tech firms, and investing in InsurTech start-ups. Insurers are also experimenting with new services to boost customer engagement, and collect data about new risk pools. While some failures are inevitable, InsurTech can enable incumbent insurers to upgrade their digital capabilities. InsurTech and BigTech do not pose an immediate competitive threat. Most innovation in insurance tends to be incremental but future innovators may eventually piggy-back on the infrastructure being developed today.</subfield>
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