Predictions 2018 : a year of reckoning

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<rdf:Description>
<dc:date>2017</dc:date>
<dc:description xml:lang="es">Sumario: Forrester's 2018 predictions describe the market dynamics that favor those taking aggressive action and create existential risk for those still holding on to what has worked before. 2018 will force decisive action for firms looking to: 1. Take control of their destiny as platforms like Amazon and Google drive up disintermediation risk and make some companies unintentional utilities. 2. Shift spend away from acquisition to confront escalating churn. 3. Revitalize customer experience in a market where rewards and punishments are doled out experience by experience. 4. Transition to digital companies while maintaining their corporate identity and soul.</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/162612.do</dc:identifier>
<dc:language>spa</dc:language>
<dc:publisher>Forrester</dc:publisher>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Mercado de seguros</dc:subject>
<dc:subject xml:lang="es">Empresas de reaseguros</dc:subject>
<dc:subject xml:lang="es">Ratios de gestión</dc:subject>
<dc:subject xml:lang="es">Perspectivas del seguro</dc:subject>
<dc:subject xml:lang="es">Transformación digital</dc:subject>
<dc:subject xml:lang="es">Medios de comunicación</dc:subject>
<dc:subject xml:lang="es">Predicciones</dc:subject>
<dc:subject xml:lang="es">Blockchain</dc:subject>
<dc:subject xml:lang="es">Tecnología Inteligente de Seguridad</dc:subject>
<dc:type xml:lang="es">Libros</dc:type>
<dc:title xml:lang="es">Predictions 2018 : a year of reckoning</dc:title>
<dc:format xml:lang="es">16 p.</dc:format>
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