Building new ecosystems in middle-market insurance

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<title>Building new ecosystems in middle-market insurance</title>
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<namePart> Ramsay, Tiffany </namePart>
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<namePart>Canaan, Michelle</namePart>
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<namePart>Gokhale, Nikhil</namePart>
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<namePart>Deloitte Center for Financial Services</namePart>
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<publisher>Deloitte Center for Financial Services</publisher>
<dateIssued>2018</dateIssued>
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<abstract displayLabel="Summary">Many middle-market commercial insurers are looking for new ways to maintain and expand penetration and retention rates in a increasingly competitive, cost-conscious enviroment, with turnover on the rise. Indeed, at least one-quarter of buyers surveyed by the Deloitte Center for Financial Services had changed one or more of their carriers in the prior 12 months, while over two-thirds had switched at least once in the past three years. Intermediaries surveyed confirmed the churn rate in this segment, with nearly one-half of respondents reporting that between 11 percent and 25 percent of clients part ways with at least one of their insurance companies in a typical year.</abstract>
<note type="statement of responsibility">Sam Friedman, Michelle Canaan, Nikhil Gokhale</note>
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