Claims processing

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      <subfield code="a">Pelz-Sharpe, Alan</subfield>
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      <subfield code="c">Alan Pelz-Sharpe</subfield>
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      <subfield code="a">Traditional Insurers are being attacked by pure-play digital business models that are using digital applications such as chatbots to turn the process of filing a claim into a fast, simple, and satisfying experience. In addition, there is an increasing quantity and variety of digital media including video and images associated with claims initiation and the claims investigation process. Traditional insurers are struggling to manage this situation.</subfield>
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      <subfield code="a">Transformación digital</subfield>
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