COVID-19 and the financial services consumer : supporting customers and driving engagement through the pandemic and beyond
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| Tag | 1 | 2 | Valor |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20200015703 | ||
| 003 | MAP | ||
| 005 | 20200507115500.0 | ||
| 008 | 200416e20200401fra|||| ||| ||eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a921.94 | ||
| 245 | 0 | 0 | $aCOVID-19 and the financial services consumer$b: supporting customers and driving engagement through the pandemic and beyond |
| 260 | $aParis [etc.]$bCapgemini Research Institute$c2020 | ||
| 300 | $a15 p. | ||
| 520 | $aThis research note, drawing on that consumer survey, explores the following key findings: digital payments; channel usage: digital channel adoption will increase,but physical touchpoints will continue to play a role post-COVID; Investment preferences: consumers are veering towards savings and safer investments, including insurance; consumer loyalty: The way FS organizations handlecthe crisis will influence consumer loyalty | ||
| 650 | 4 | $0MAPA20200005599$aCOVID-19 | |
| 650 | 4 | $0MAPA20080552022$aPandemias | |
| 650 | 4 | $0MAPA20080603908$aServicios financieros | |
| 650 | 4 | $0MAPA20080624019$aComportamiento del consumidor | |
| 650 | 4 | $0MAPA20090040410$aRecesión económica | |
| 710 | 2 | $0MAPA20200008163$aCapgemini Research Institute |