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COVID-19 and the financial services consumer : supporting customers and driving engagement through the pandemic and beyond

Recurso electrónico / Electronic resource
Registro MARC
Tag12Valor
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001  MAP20200015703
003  MAP
005  20200507115500.0
008  200416e20200401fra|||| ||| ||eng d
040  ‎$a‎MAP‎$b‎spa‎$d‎MAP
084  ‎$a‎921.94
24500‎$a‎COVID-19 and the financial services consumer‎$b‎: supporting customers and driving engagement through the pandemic and beyond
260  ‎$a‎Paris [etc.]‎$b‎Capgemini Research Institute‎$c‎2020
300  ‎$a‎15 p.
520  ‎$a‎This research note, drawing on that consumer survey, explores the following key findings: digital payments; channel usage: digital channel adoption will increase,but physical touchpoints will continue to play a role post-COVID; Investment preferences: consumers are veering towards savings and safer investments, including insurance; consumer loyalty: The way FS organizations handlecthe crisis will influence consumer loyalty
650 4‎$0‎MAPA20200005599‎$a‎COVID-19
650 4‎$0‎MAPA20080552022‎$a‎Pandemias
650 4‎$0‎MAPA20080603908‎$a‎Servicios financieros
650 4‎$0‎MAPA20080624019‎$a‎Comportamiento del consumidor
650 4‎$0‎MAPA20090040410‎$a‎Recesión económica
7102 ‎$0‎MAPA20200008163‎$a‎Capgemini Research Institute