COVID-19 changing claims patterns

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      <subfield code="a">The coronavirus outbreak has posed a unique test for commercial insurance claims. Historical patterns have been upended, while claims teams have had to maintain service levels during a period of significant operational challenges. This report identifies some of the new claims trends that have materialized as a result of the virus, assesses the prospect for future notification activity and highlights how claims teams have responded in this new environment.</subfield>
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