2020 US contact center policy survey : general report

<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<rdf:Description>
<dc:creator>Mercer Investment Consulting</dc:creator>
<dc:date>2020</dc:date>
<dc:description xml:lang="es">Sumario: Mercer is pleased to present results from the 2020 Mercer US Contact Center Policy Survey. A total of 49 organizations submitted data through an online questionnaire. To facilitate easier survey completion, Mercer collects policy data for the US Contact Center Policy Survey via an online questionnaire. The survey report covers policies and practices for contact centers, and reports findings related to language premiums, shift differentials, turnover, variable pay plans for sales and non-sales agents, non-cash recognition and more.</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/173771.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:publisher>Mercer</dc:publisher>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Encuestas</dc:subject>
<dc:subject xml:lang="es">Call centers</dc:subject>
<dc:subject xml:lang="es">Atención al cliente</dc:subject>
<dc:subject xml:lang="es">Organizaciones</dc:subject>
<dc:subject xml:lang="es">Servicio al cliente</dc:subject>
<dc:subject xml:lang="es">Nuevas tecnologías de la información</dc:subject>
<dc:subject xml:lang="es">Estados Unidos</dc:subject>
<dc:type xml:lang="es">Libros</dc:type>
<dc:title xml:lang="es">2020 US contact center policy survey : general report</dc:title>
<dc:format xml:lang="es">37 p.</dc:format>
<dc:coverage xml:lang="es">Estados Unidos</dc:coverage>
</rdf:Description>
</rdf:RDF>