Top trends in property and casualty insurance : 2021

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      <subfield code="a">Our last Top Trends in Property and Casualty Insurance report (published in Q4 2019) explored a landscape rife with evolving risk, steep business competition, changing customer expectations, new regulations, and aggressive challengues. Hands down, the No 1 priority for P&C insurers beginning in the first half of 2020 was business continuity. COVID-19 has adversely affected business operations across almost all industries, whick has had a ripple effect on P&C insurance in terms of policy lapses and high-value business interruption claims. Also, natural disasters such as forest fires adversely impacted insurance firm books. As insurers struggle to keep their lights on, bigTechs are providing uninterrupted customer services and are beefing up CX standards.</subfield>
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