Top trends in life insurance : 2021

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      <subfield code="a">COVID-19 continues to hace a serious impact on the life insurance industry. Job losses, defunct traditional channels, and lack of real-time response have significantly affected the entire customer life cycle from acquisition to retenrion. Prolonged lockdowns and social distancing norms have impacted customer service as well. The low-interest-rate environment has also had a major impact on insurance firm profits. At the same time, interest in life insurance policies has grown significantly during this same period.</subfield>
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