Insurance chatbots : optimizing customer experiences
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| Tag | 1 | 2 | Valor |
|---|---|---|---|
| LDR | 00000cab a22000004b 4500 | ||
| 001 | MAP20210005848 | ||
| 003 | MAP | ||
| 005 | 20220911190200.0 | ||
| 008 | 200102e20210201usa|| p |0|||b|eng d | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a216.1 | ||
| 100 | 1 | $0MAPA20210003332$aWargin, Jeff | |
| 245 | 1 | 0 | $aInsurance chatbots$b: optimizing customer experiences$cJeff Wargin |
| 520 | $aArtificial intelligence (AI) has changed the insurance industry and customer service is no exception. One of the most common forms of AI are the use of chatbots, which Forbes defines as software functionality that is designed to receive conversational input through text of voice and then generate a response that is also in natural language. In other words, instead of interacting with a human, you're chatting with a bot that's programmed to understand your questions and direct you to the right place. | ||
| 650 | 4 | $0MAPA20080586294$aMercado de seguros | |
| 650 | 4 | $0MAPA20080611200$aInteligencia artificial | |
| 650 | 4 | $0MAPA20190013833$aChatbot | |
| 650 | 4 | $0MAPA20080568641$aDigitalización | |
| 650 | 4 | $0MAPA20080589189$aAtención al cliente | |
| 710 | 2 | $0MAPA20200007715$aDuck Creek Technologies | |
| 773 | 0 | $tDuck Creek Blog.- Boston, MA : Duck Creek Technologies$gFebruary 2021 ; 4 p. |