Centro de Documentacion de Fundación MAPFRE - 12 Customer experience trends for 2022 that you need to consider

MAP20220022439

12 Customer experience trends for 2022 that you need to consider

Sumario: Today's brands leading the CX revolution know that it is all about providing an outstanding customer experience at every point along the buyer journey. While new trends may develop and others may fade away in the coming years, the ultimate purpose is still the same focus on the customer, always. Sometimes, this may mean focusing more on the customer than you do on profits but your customers will recognize this, and the profits will flow just the same as a result.
Consider the following customer service trends that we are seeing take center stage in 2022

En: Post of Cadesign form.- Yordk; Aarhus; Karlsruhe : Cadesign form A/S, 2022. - 10 p

1. Experiencia del cliente . 2. Omnicanalidad . 3. Atención al cliente . 4. Personalización de productos . 5. Interacción . 6. Retención de clientes . 7. Inteligencia artificial . 8. Medición de la calidad . 9. Sinergia estratégica .