Centro de Documentacion de Fundación MAPFRE - Redefining life insurance: an interview with Nichole Lecher : Northwestern Mutual recently transformed its underwriting and life insurance purchase experience. Vice President Nichole Lecher

MAP20230013069

Redefining life insurance: an interview with Nichole Lecher : Northwestern Mutual recently transformed its underwriting and life insurance purchase experience. Vice President Nichole Lecher / interview by Eli Larrea. — New York : McKinsey & Company, 2023

4 p.

Sumario: Buying life insurance can be a long, uncomfortable process for consumers. Northwestern Mutual, a 166-year-old company, decided to change the paradigm by building an automated, efficient, and clear solution. In this episode of the McKinsey on Insurance podcast, Eli Larrea, a senior partner in McKinsey's Boston office, sat down with Nichole Lecher, Northwestern Mutual's vice president of client experience, strategy and journeys. They discuss the purpose of this transformation, the hurdles along the way, and what they learned from the experience. The following transcript has been edited for clarity

1. Northwestern Mutual Life Insurance Company . 2. Seguros de vida riesgo . 3. Entrevistas . 4. Experiencia del cliente . 5. Selección de riesgos . 6. Transformación digital . 7. Talento . I. Lecher, Nichole . II. McKinsey & Company . III. Título.