Centro de Documentacion de Fundación MAPFRE - Bridge the customer experience divide : ensure life insurance relevancy through relentless customer centricity

MAP20240016883

Bridge the customer experience divide : ensure life insurance relevancy through relentless customer centricity. — Paris [etc.] : CapGemini Research Institute, 2024

36 p. . — (World Report Series 2025 ; Life Insurance)

Sumario: The World Life Insurance Report 2025 reflects the views of 6,186 life insurance customers in 18 countries, as well as findings from interviews with 213 executives from leading life insurance companies in 16 markets; both research initiatives gathered input from all regions of the world: the Americas, Europe and Asia-Pacific. Our report's analysis of the life insurance industry suggests that only a small group of life insurers worldwide-five percent-deliver exceptional customer experience (CX) and achieve expert status

1. Seguro de vida . 2. Mercado de seguros . 3. Empresas de seguros . 4. Personalización de productos . 5. Tendencias . 6. Perspectivas del seguro . 7. Experiencia del cliente . 8. Servicio al cliente . 9. Innovación . 10. Inteligencia artificial . I. Capgemini . II. World Report Series 2025 . III. Título.