Bridge the customer experience divide : ensure life insurance relevancy through relentless customer centricity

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<rdf:Description>
<dc:creator>Capgemini</dc:creator>
<dc:date>2024</dc:date>
<dc:description xml:lang="es">Sumario: The World Life Insurance Report 2025 reflects the views of 6,186 life insurance customers in 18 countries, as well as findings from interviews with 213 executives from leading life insurance companies in 16 markets; both research initiatives gathered input from all regions of the world: the Americas, Europe and Asia-Pacific. Our report's analysis of the life insurance industry suggests that only a small group of life insurers worldwide-five percent-deliver exceptional customer experience (CX) and achieve expert status</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/186474.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:publisher>CapGemini Research Institute</dc:publisher>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Seguro de vida</dc:subject>
<dc:subject xml:lang="es">Mercado de seguros</dc:subject>
<dc:subject xml:lang="es">Empresas de seguros</dc:subject>
<dc:subject xml:lang="es">Personalización de productos</dc:subject>
<dc:subject xml:lang="es">Tendencias</dc:subject>
<dc:subject xml:lang="es">Perspectivas del seguro</dc:subject>
<dc:subject xml:lang="es">Experiencia del cliente</dc:subject>
<dc:subject xml:lang="es">Servicio al cliente</dc:subject>
<dc:subject xml:lang="es">Innovación</dc:subject>
<dc:subject xml:lang="es">Inteligencia artificial</dc:subject>
<dc:type xml:lang="es">Libros</dc:type>
<dc:title xml:lang="es">Bridge the customer experience divide : ensure life insurance relevancy through relentless customer centricity</dc:title>
<dc:format xml:lang="es">36 p.</dc:format>
<dc:relation xml:lang="es">World Report Series 2025 </dc:relation>
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