Investing in people

<?xml version="1.0" encoding="UTF-8"?><modsCollection xmlns="http://www.loc.gov/mods/v3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-8.xsd">
<mods version="3.8">
<titleInfo>
<title>Investing in people</title>
</titleInfo>
<titleInfo type="alternative">
<title>The Journal</title>
</titleInfo>
<name type="personal" usage="primary" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080053864">
<namePart>Pratt, Kevin</namePart>
<nameIdentifier>MAPA20080053864</nameIdentifier>
</name>
<typeOfResource>text</typeOfResource>
<originInfo>
<place>
<placeTerm type="code" authority="marccountry">gbr</placeTerm>
</place>
<dateIssued encoding="marc">1995</dateIssued>
<issuance>serial</issuance>
</originInfo>
<language>
<languageTerm type="code" authority="iso639-2b">eng</languageTerm>
</language>
<physicalDescription>
<form authority="marcform">print</form>
<form authority="marccategory">microform</form>
</physicalDescription>
<abstract displayLabel="Summary">Quality has become one of the buzzworkds of the 1990s. But is more than simply jargon. Companies investing in quality are reaping the benefits. As far as the insurance sector is concerned the principal objective standard is "investor in people" (IIP), which is designed for service industries. Firms are awarded IIP by their local training and Enterprise Councils (TECs). Under the process, the business procedures must be seen to satisfy an objective national standard, be assessed, verified and recognised by external experts and be subject to periodic review</abstract>
<note type="statement of responsibility">Kevin Pratt</note>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080590567">
<topic>Empresas de seguros</topic>
</subject>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080589370">
<topic>Calidad de servicio</topic>
</subject>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080584313">
<topic>Control de calidad</topic>
</subject>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080593483">
<topic>Servicio al cliente</topic>
</subject>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080543334">
<topic>Calidad</topic>
</subject>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080621896">
<topic>Planificación de la calidad</topic>
</subject>
<classification authority="">10</classification>
<relatedItem type="host">
<titleInfo>
<title>The Journal</title>
</titleInfo>
<originInfo>
<publisher>London : The Chartered Insurance Institute</publisher>
</originInfo>
<part>
<text>January 1995 ; p. 22-23</text>
</part>
</relatedItem>
<recordInfo>
<recordContentSource authority="marcorg">MAP</recordContentSource>
<recordCreationDate encoding="marc">950307</recordCreationDate>
<recordChangeDate encoding="iso8601">20080418120610.0</recordChangeDate>
<recordIdentifier source="MAP">MAP20071021924</recordIdentifier>
<languageOfCataloging>
<languageTerm type="code" authority="iso639-2b">spa</languageTerm>
</languageOfCataloging>
</recordInfo>
</mods>
</modsCollection>