Clicks vs. Bricks in the Emerging Online Financial Services Industry

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      <subfield code="a">Clicks vs. Bricks in the Emerging Online Financial Services Industry</subfield>
      <subfield code="c">Manuel Hensmans, Frans A.J van den Bosch, Henk W. Volberda</subfield>
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      <subfield code="a">This article developes a conceptual framework that considers which e-strategies "bricks" (incumbent ornanisations such as ABN AMRO banck and Prudential Banking) and "clicks" (new entrants such as KPN and First-e) adopt to improve their competitiveness. Four relevant organisational types in the emerging online financial services industry are identified, and ties to legitimacy-providing oorganisations are assessed for their potential both as buffers against environmental turbulence and bridges toward changing stakeholder perspectives</subfield>
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