Personal bias in automobile claims settlement

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<title>Personal bias in automobile claims settlement</title>
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<title>The Journal of risk and insurance</title>
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<name type="personal" usage="primary" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080241773">
<namePart>Doerpinghaus, Helen</namePart>
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<name type="personal" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080055929">
<namePart>Schmit, Joan</namePart>
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<name type="personal" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080266028">
<namePart>Jia-Hsing Yeh, Jason</namePart>
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<dateIssued encoding="marc">2003</dateIssued>
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<abstract>Despite the importance of claims handling practices to consumers and insurers, relatively little research has been done in this area. The purpose here is to consider one aspect of automobile bodily injury liability claims  management : the assignment of fault across parties as judged by the insured defendant's claims adjuster.</abstract>
<note type="statement of responsibility">Helen Doerpinghaus, Joan Schmit and Jason Jia-Hsing Yeh</note>
<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080603779">
<topic>Seguro de automóviles</topic>
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<topic>Empresas de seguros</topic>
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<subject authority="lcshac" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:href="MAPA20080599751">
<topic>Accidentes de tráfico</topic>
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<topic>Defensa del asegurado</topic>
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<topic>Estadísticas</topic>
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<topic>Reclamaciones</topic>
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<title>The Journal of risk and insurance</title>
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<identifier type="local">MAP20077000727</identifier>
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<text>Volume 70, number 2, June 2003 ;  p. 185-205</text>
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