Do ergonomics improvements increase computer workers'productivity? : an intervention study in a call centre

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<dc:creator>Smith, Michael J.</dc:creator>
<dc:creator>Derjani Bayehi, Antoinette</dc:creator>
<dc:date>2003-01-01</dc:date>
<dc:description xml:lang="es">This paper examines whether improving physical ergonomics working conditions affects worker productivity  in a call centre with computer-intensive work. A field of study was conducted at a catalogue retail service organization to explore the impact of ergonomics improvements on worker production</dc:description>
<dc:identifier>https://documentacion.fundacionmapfre.org/documentacion/publico/es/bib/57578.do</dc:identifier>
<dc:language>eng</dc:language>
<dc:rights xml:lang="es">InC - http://rightsstatements.org/vocab/InC/1.0/</dc:rights>
<dc:subject xml:lang="es">Ergonomía</dc:subject>
<dc:subject xml:lang="es">Productividad</dc:subject>
<dc:subject xml:lang="es">Espacio de trabajo</dc:subject>
<dc:subject xml:lang="es">Condiciones de trabajo</dc:subject>
<dc:subject xml:lang="es">Estudios</dc:subject>
<dc:type xml:lang="es">Artículos y capítulos</dc:type>
<dc:title xml:lang="es">Do ergonomics improvements increase computer workers'productivity? : an intervention study in a call centre</dc:title>
<dc:title xml:lang="es">Título: Ergonomics</dc:title>
<dc:relation xml:lang="es">En: Ergonomics. - London and Washington. - Vol. 46, nº 1-3, January 2003 ; p. 3-18</dc:relation>
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