When should a leader apologize and when not?
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| 100 | 1 | $0MAPA20080222796$aKellerman, Barbara | |
| 245 | 1 | 0 | $aWhen should a leader apologize and when not?$cBarbara Kellerman |
| 520 | 8 | $aFor a leader, a public apology is always a high-risk move. Understanding what apologies can and cannot do will help leaders to avoid both foolhardy stonewalling and unnecessary contrition. A leader's apology is a performance in which every expression matters and every word becomes part of the public record | |
| 650 | 0 | 1 | $0MAPA20080569815$aOrganizaciones |
| 650 | 1 | 1 | $0MAPA20080551513$aLiderazgo |
| 650 | 1 | 1 | $0MAPA20080588434$aToma de decisiones |
| 650 | 1 | 1 | $0MAPA20080606893$aInteligencia emocional |
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| 650 | 1 | $0MAPA20080555061$aManagement | |
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| 740 | 0 | $aHarvard business review | |
| 773 | 0 | $wMAP20077100345$tHarvard business review$dBoston$gApril 2006 ; p. 73-81 |