What makes a good salesman

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<namePart>Mayer, David</namePart>
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<namePart>Greenberg, Herbert M.</namePart>
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<abstract>Before they have received even a day of training, the best salespeople already have two seemingly incompatible qualities in abundance: empathy with customers and a need to overcome their hesitation to buy</abstract>
<note type="statement of responsibility">David Mayer and Herbert M. Greenberg</note>
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<topic>Servicio al cliente</topic>
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<topic>Departamento de ventas</topic>
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<topic>Técnicas de venta</topic>
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<text>July-August 2006 ;  p. 164-171</text>
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