Strategies for preventing a knowledge-loss crisis

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<namePart>Cross, Rob</namePart>
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<abstract>Departing employees leave with more than what they know; they also take with them critical knowledge about who they know. That information needs to be a part of any knowledge-retention strategy</abstract>
<note type="statement of responsibility">Salvatore Parise, Rob Cross and Thomas H. Davenport</note>
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<text>Vol. 47, nº 4, Summer 2006 ; p. 31-38</text>
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