Breaking the trade-off between efficiency and service
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| 001 | MAP20071508530 | ||
| 003 | MAP | ||
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| 008 | 061220e20061101usa|||| | |00010|eng d | ||
| 040 | $aMAP$bspa | ||
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| 100 | 1 | $0MAPA20080163044$aFrei, Frances X. | |
| 245 | 1 | 0 | $aBreaking the trade-off between efficiency and service$cby Frances X. Frei |
| 520 | 8 | $aService businesses struggle with a reality that is foreign to manufacturers : Customers "interfere" with their operations. To deliver consistent quality at sustainable cost, companies must learn to manage that involvement | |
| 650 | 1 | 1 | $0MAPA20080585525$aGestión de compras |
| 650 | 1 | 1 | $0MAPA20080610364$aEficiencia organizativa |
| 650 | 1 | 1 | $0MAPA20080607531$aOrientación al cliente |
| 650 | 1 | 1 | $0MAPA20080555061$aManagement |
| 650 | 1 | 1 | $0MAPA20080593483$aServicio al cliente |
| 740 | 0 | $aHarvard business review | |
| 773 | 0 | $wMAP20077100345$tHarvard business review$dBoston$gNovember 2006 ; p. 93-101 |