MAP20070011469Dalrymple, Douglas J.Sales management : concepts and cases / Douglas J. Dalrymple, William L. Cron. — 4ª ed. — New York [etc.] : John Miley & Sons, cop. 1992XIV, 754 p. : graf. ; 24 cmSumario: Introduction to selling and sales management -- Developing the selling function -- Strategic sales planning -- Building a sales program -- Controlling the sales force