Graumann, Matthias
Call centers : a case study on the interplay between organization and information technology
- Graumann, Matthias
- En: Geneva papers on risk and insurance : issues and practice. - Geneva : The Geneva Association, 1976- = ISSN 1018-5895. - 01/01/2003 Número 1 28 2003 , P. 111-126
- Artículos y Capítulos
The Reinsurer's strategic objectives : an analysis applying the theoretical framework of...
- Graumann, Matthias
- En: Geneva papers on risk and insurance : issues and practice. - Geneva : The Geneva Association, 1976- = ISSN 1018-5895. - 01/01/1998 Tomo 23 Número 1 - 1998 , p. 52-67
- Artículos y Capítulos