Centro de Documentacion de Fundación MAPFRE - Making the marriage work : lean, six sigma, and the business process maturity model

MAP20080031770

Making the marriage work : lean, six sigma, and the business process maturity model / by Andy Salunga with Sharyn C. Leaver and Meghan Donnelly. — Cambridge : Forrester Research, 2007

(For Business process & applications professionals)

Sumario: Traditionally, Lean and Six Sigma have been viewed and utilized as distinctly separate methodologies to analyze and improve processes. Rather than employing them separately, many process gurus now advocate a marriage of the two for more dramatic process provement. While this approach is valid, project leaders of process improvement efforts that forcibly combine the two methodologies without understanding what they are trying to improve will achieve limited success. Process professionals must first understand their level of process maturity to choose the appropriate blend of Lean and Six Sigma methods and tools

1. Seis sigma . 2. Lean management . 3. Gestión de procesos . 4. Modelos de gestión . I. Leaver, Sharyn . II. Donnelly, Meghan . III. Forrester . IV. For Business process & applications professionals . V. Título.