Destination qualité : un nouveau management : mission d'étude mars 1994 "la qualité aux USA"

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<title>Destination qualité</title>
<subTitle>: un nouveau management : mission d'étude mars 1994 "la qualité aux USA"</subTitle>
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<namePart>Philippe, Marie-Anne</namePart>
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<abstract displayLabel="Summary">Le mouvement de la qualité aux Etats-Unis -- Le Malcom Baldrige National Quality Award -- La gestion de la qualité totale: mode temporaire ou impératif absolu? Les étapes d'une politique de qualité? -- L'engagement de la direction -- L'écoute des clients -- Le Benchmarking -- Planification stratégique de la qualité: communication interne et mobilisation de l'encadrement du personnel -- Le reengeneering -- Ressources humaines: formation et satisfaction des collaborateurs -- La nouvelle entreprise -- Mesure de l'amélioration de la qualité et systèmes d'évaluation et de récompense des collaborateurs -- Principaux enseignements de la mission</abstract>
<note type="statement of responsibility">étude réalisée par Marie-Anne Philippe</note>
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