How customers can rally your troops

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<abstract displayLabel="Summary">How did a five-minute meeting motivate university fundraisers to increase their weekly productivity by 400%? How did a photograph drive radiologists to improve the accuracy of their diagnostic findings by 46%?</abstract>
<note type="statement of responsibility">Adam M. Grant</note>
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<topic>Motivación</topic>
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<topic>Atención al cliente</topic>
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<topic>Servicio al cliente</topic>
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<title>Harvard business review</title>
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<publisher>Boston : Impact Media Comercial S.A., 1988-</publisher>
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<identifier type="local">MAP20077100345</identifier>
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<text>01/06/2011 Tomo 89 Número 6  - 2011 , p. 96-103</text>
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