Online Europeans arent rushing to the Net to manage their insurance
Contenido multimedia no disponible por derechos de autor o por acceso restringido. Contacte con la institución para más información.
| Tag | 1 | 2 | Valor |
|---|---|---|---|
| LDR | 00000cam a22000004b 4500 | ||
| 001 | MAP20089003792 | ||
| 003 | MAP | ||
| 005 | 20220901134134.0 | ||
| 008 | 070907s20072011usa|||| ||||||eng d | ||
| 035 | $aMAP20070004388 | ||
| 040 | $aMAP$bspa$dMAP | ||
| 084 | $a219 | ||
| 100 | 1 | $0MAPA20080208721$aTongeren, Tim van | |
| 245 | 1 | 0 | $aOnline Europeans arent rushing to the Net to manage their insurance$cTim van Tongeren with Jaap Favier and Benjamin Ensor |
| 260 | $aCambridge$bForrester Research, Inc.$c2007 | ||
| 300 | $a5 p.$bgraf | ||
| 490 | 1 | $aFor eBusiness, channel & product management professionals | |
| 520 | $aInsurance companies in Europe like Zurich Insurance in the UK or Germanys Allianz face a challenge: They want more people to use the Web for sales and service interactions, but few customers are interested in doing so. On average, only a third of European Net users who own insurance say they will use the Web for interactions like filing a claim, changing their address, or making a query the next time they need to. Improved adoption appears to be a waiting game as experience with the Net drives further uptake. | ||
| 650 | 1 | $0MAPA20080590567$aEmpresas de seguros | |
| 650 | 1 | $0MAPA20080562342$aEstadísticas | |
| 650 | 1 | $0MAPA20080586294$aMercado de seguros | |
| 650 | 1 | $0MAPA20080615307$aSatisfacción del cliente | |
| 650 | 1 | $0MAPA20080547738$aInternet | |
| 650 | 1 | $0MAPA20080586546$aNuevas tecnologías | |
| 650 | 1 | $0MAPA20080610326$aDistribución de seguros | |
| 650 | 1 | $0MAPA20080609542$aCanales de distribución | |
| 650 | 1 | $0MAPA20080593483$aServicio al cliente | |
| 650 | 1 | $0MAPA20080560409$aReino Unido | |
| 650 | $0MAPA20080595296$aComercio electrónico | ||
| 651 | $0MAPA20080637996$aAlemania | ||
| 700 | 1 | $0MAPA20080042950$aFavier, Jaap | |
| 700 | 1 | $0MAPA20080130077$aEnsor, Benjamin | |
| 710 | 2 | $0MAPA20080436582$aForrester | |
| 830 | 0 | $0MAPA20080534165$aFor eBusiness, channel & product management professionals |