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Seção: Documentos eletrônicosTítulo: Inquiry Insights : Financial Services, Q4 2008. What Was On The Minds Of Bank And Insurer Roles In 08? / by Ellen Carney with Eric G. Brown and Christina LeeAutor: Carney, EllenPublicação: Cambridge : Forrester Research, 2009Série: (For technology product management & marketing professionals)Notas: Sumario: To understand how the recession, particularly the collapse of Wall Street and the housing market, isaffecting technology decision-makers in the financial services industries, Forrester sorted through morethan 20,000 inquiries that it received during 2008. While banks continue to focus on the perennialissues of online customer experience and channels, a big and growing concern for CIOs and enterprisearchitects at insurers is their core business applications. In both sectors, inquiries on these topics camefrom a wide variety of user roles, pointing to the need for marketing and sales executives to understandtheir customers complex organizational buying dynamicsMateria / lugar / evento: Entidades financierasEmpresas de segurosBancaNuevas tecnologíasCanales de distribuciónCrisis financieraServicios financierosOtros autores: Brown, Eric G. Lee, Christina Forrester Serie secundária: For technology product management & marketing professionalsOutras classificações: 921.9Direitos: In Copyright (InC)