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Centro de Documentação

Trends : selective sourcing for IT services
Recurso electrónico / electronic resource
MAP20090091757
Davis, Euan ‌
Trends : selective sourcing for IT services / Euan Davis. — Cambridge : Forrester Research, 2009
From : Enterprise IT services survey, North America and Europe, Q2 2009
Sumario: Forrester's Enterprise IT Services Survey, North America And Europe, Q2 2009, was fielded to 942 IT executives and technology decision-makers located in Canada, France, Germany, the UK, and the US from enterprise companies with 1,000 or more employees. This survey is part of Forresters suite of Business Data Services studies. The final survey population contains only those with significant involvement in the planning, funding, and purchasing of IT products and services. Additionally, quotas are set for company size (number of employees) and industry as a means of controlling the data distribution and establishing alignment with IT spend calculated by Forrester analysts
1. Servicio al cliente ‌. 2. Nuevas tecnologías ‌. 3. Empresas tecnológicas ‌. 4. Encuestas ‌. 5. Norteamérica ‌. 6. Europa ‌. I. Forrester ‌. II. Título.