Centro de Documentacion de Fundación MAPFRE - IT services : banking and insurance vendor management practices data

MAP20090101111

IT services : banking and insurance vendor management practices data / Ellen Carney. — Cambridge : Forrester Research, 2009

From : Enterprise IT Services Survey, North America and Europe, Q2 2009

Sumario: IT procurement organizations play a bigger role in banks and insurers with segment differences when it comes to reporting relationships -- Bankers focus on mitigating supplier risk, while insurers are all about the vendor selection process -- Purchasing process fatigue weighs heavily on business and IT across all industries -- Bank procurement effectiveness faces confusion around roles and identifying the right IT and BU buying processes -- Process resistance and squishy contract terms are impediments to insurance procurement effectiveness -- Reducing IT spend is the primary driver behind IT vendor management across all industries -- More than half of surveyed bankers cite regulation and risk management as factors in the launch of formal vendor management teams -- More than half of insurers say formal vendor management programs drive more attention to strategic vendors and their performance -- Across all industries, vendor management teams fall short when it comes to vendor get well programs, tiering, and scorecards -- Bank procurement performs even more poorly than the all-industry average when it comes to effective vendor get well programs -- Nearly half of insurers say their supplier risk management programs arent measuring up --

1. Entidades financieras . 2. Empresas de seguros . 3. Banca . 4. Servicios tecnológicos . 5. Servicio al cliente . 6. Técnicas de venta . 7. Distribución comercial . 8. Márketing de la empresa de seguros . I. Título.