IT services : banking and insurance vendor management practices data

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      <subfield code="0">MAPA20080064693</subfield>
      <subfield code="a">Carney, Ellen</subfield>
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      <subfield code="a">IT services</subfield>
      <subfield code="b"> : banking and insurance vendor management practices data</subfield>
      <subfield code="c">Ellen Carney</subfield>
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      <subfield code="a">Cambridge</subfield>
      <subfield code="b">Forrester Research</subfield>
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      <subfield code="a">From : Enterprise IT Services Survey, North America and Europe, Q2 2009</subfield>
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      <subfield code="a">IT procurement organizations play a bigger role in banks and insurers with segment differences when it comes to reporting relationships -- Bankers focus on mitigating supplier risk, while insurers are all about the vendor selection process -- Purchasing process fatigue weighs heavily on business and IT across all industries -- Bank procurement effectiveness faces confusion around roles and identifying the right IT and BU buying processes -- Process resistance and squishy contract terms are impediments to insurance procurement effectiveness -- Reducing IT spend is the primary driver behind IT vendor management across all industries -- More than half of surveyed bankers cite regulation and risk management as factors in the launch of formal vendor management teams -- More than half of insurers say formal vendor management programs drive more attention to strategic vendors and their performance -- Across all industries, vendor management teams fall short when it comes to vendor get well programs, tiering, and scorecards -- Bank procurement performs even more poorly than the all-industry average when it comes to effective vendor get well programs -- Nearly half of insurers say their supplier risk management programs arent measuring up -- </subfield>
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      <subfield code="a">Entidades financieras</subfield>
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      <subfield code="0">MAPA20080590567</subfield>
      <subfield code="a">Empresas de seguros</subfield>
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      <subfield code="a">Banca</subfield>
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      <subfield code="a">Servicios tecnológicos</subfield>
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      <subfield code="0">MAPA20080593483</subfield>
      <subfield code="a">Servicio al cliente</subfield>
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      <subfield code="0">MAPA20080582890</subfield>
      <subfield code="a">Técnicas de venta</subfield>
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      <subfield code="a">Distribución comercial</subfield>
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      <subfield code="a">Márketing de la empresa de seguros</subfield>
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