Centro de Documentacion de Fundación MAPFRE - IT services : banking and insurance vendor management practices data

Publicação: Cambridge : Forrester Research, 2009Notas: From : Enterprise IT Services Survey, North America and Europe, Q2 2009Sumario: IT procurement organizations play a bigger role in banks and insurers with segment differences when it comes to reporting relationships -- Bankers focus on mitigating supplier risk, while insurers are all about the vendor selection process -- Purchasing process fatigue weighs heavily on business and IT across all industries -- Bank procurement effectiveness faces confusion around roles and identifying the right IT and BU buying processes -- Process resistance and squishy contract terms are impediments to insurance procurement effectiveness -- Reducing IT spend is the primary driver behind IT vendor management across all industries -- More than half of surveyed bankers cite regulation and risk management as factors in the launch of formal vendor management teams -- More than half of insurers say formal vendor management programs drive more attention to strategic vendors and their performance -- Across all industries, vendor management teams fall short when it comes to vendor get well programs, tiering, and scorecards -- Bank procurement performs even more poorly than the all-industry average when it comes to effective vendor get well programs -- Nearly half of insurers say their supplier risk management programs arent measuring up -- Materia / lugar / evento: Entidades financieras Empresas de seguros Banca Servicios tecnológicos Servicio al cliente Técnicas de venta Distribución comercial Márketing de la empresa de seguros Outras classificações: 217