Centro de Documentacion de Fundación MAPFRE - Are you listening to your call center? : operations practice

Notas: Sumario: Supposedly low-value calls may convey important information. Mining their content can help companies diagnose problems and make lasting business improvementsRegistros relacionados: En: The McKinsey Quartely. - April 2010 ; 3 p.Materia / lugar / evento: Centros de atención telefónica Diagnóstico Empresas Atención al cliente Satisfacción del cliente Análisis estratégico Mejora continua Estados Unidos Otros autores: Janauskas, Mauricio
McKinsey & Company
Outras classificações: 922.111