Centro de Documentacion de Fundación MAPFRE - Customer service in the information environment

MAP20070022096

Customer service in the information environment / Guy St. Clair. — London [etc.] : Bowker : Saur, cop. 1993

XIII, 144 p. ; 24 cm . — (Information services management)

Sumario: Customer service: an introduction -- Initial stages -- The players -- Key tools -- Benefits to the customer/user

ISBN 1-85739-004-0

FUNDACIÓN MAPFRE. Centro de Documentación

FUNDACIÓN MAPFRE. Centro de Documentación — Assinatura: 922.13-STC-CUS — Nº de registro: 016177

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