Emilio Botín : question & answer

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<abstract displayLabel="Summary">The chairman of The Bankers Bank of the Year, Banco Santander, describes why the global crisis has largely bypassed his bank, and how the company's focus on customer service and efficiency will help its acquisitions across Europe, Latín América and the US to thrive.</abstract>
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<title>The Banker, January 2010; p. 71-72</title>
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