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Driving operational excellence in claims management

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<dateIssued>cop. 2011</dateIssued>
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<abstract displayLabel="Summary">Executive summary -- Leveraging advanced analytics: Quickly identifying the most complex claims -- Supplier management: Reducing the costs of third-party suppliers -- Legal cost management: A disciplined approach to managing litigation costs -- Technology enablement: Developing a technology investment strategy -- Fraud detection: New tools to combat insurance fraud</abstract>
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<topic>Seguro de daños patrimoniales</topic>
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