Centro de Documentacion de Fundación MAPFRE - 2010 life insurance operations book of metrics : executive summary

MAP20110011185

2010 life insurance operations book of metrics : executive summary / [Larry Baum, Kendal Purohit, Doug Welch]. — [S.l.] : Deloitte Consulting LLP, cop. 2011

Sumario: Marketing, product, and distribution -- New business -- Customer service -- Information technology -- Corporate overhead -- Looking forward -- Benchmarking methodology -- Approach and methodology -- Performance measures -- Participants -- About the Global Benchmarking Center

1. Seguro de vida . 2. Operaciones de seguros . 3. Benchmarking . 4. Servicio al cliente . 5. Distribución de seguros . I. Deloitte .