Smart rules : six ways to get people to solve problems without you

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<subTitle>: six ways to get people to solve problems without you</subTitle>
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<abstract displayLabel="Summary">Companies face an increasingly complex world. Globalization and technology have opened up new markets and enabled new competitors. With an abundance of options to choose from, customers are harder to please- and more fickle  - than ever. Each day competitive advantage seems more elusive and fleeting. Even if you can figure out the right approach to take, what works today won't work tomorrow</abstract>
<note type="statement of responsibility">Yves Morieux</note>
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<title>Harvard business review</title>
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<text>01/09/2011 Tomo 89 Número 9  - 2011 , p. 78-86</text>
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