MAP20130038650 The Broker's guide to claims. — Zurich : Zurich Insurance Group, 2013 Sumario: The claims process - treating customers fairly -- Insurers and brokers: the need for claims co-operation -- Identifying insurance fraud -- Tackling insurance fraud -- The impact of joint and composite insurance on claims -- Advantages and disadvantages 1. Brokers . 2. Corredores de seguros . 3. Reclamaciones . 4. Fraude en el seguro . 5. Lucha contra el fraude . 6. Administración de la empresa de seguros . I. Zurich Insurance Group . II. Título.